Contact Us

Contact Information

For your convenience we offer multiple options where you can request assistance. For a quicker response, please call one of the numbers below or email. We look forward to hearing from you.


For Portal Support:
Monday-Friday 7 a.m. – 8 p.m. CST
Email: Portal Support Team
Call 866-647-8749
For Asset Recovery:
Monday-Friday 7 a.m. – 8 p.m. CST
Email: LossMitSupport@swbc.com
Call 800-237-5781
For Payments by SWIVEL:
Monday-Friday 7 a.m. – 11 p.m. CST
Email: ECMSupport@swbc.com
Call 866-908-1512
For Insurance:
Client Services
Monday-Friday 7 a.m. – 7 p.m. CST
Email: FISupport@swbc.com
Call 800-237-5781
Auto Claims Info
Monday-Friday 8 a.m. – 6 p.m. CST
CPICLM01@swbc.com
800-550-9069
Mortgage Claims Info
Monday-Friday 7 a.m. – 6 p.m. CST
MTGCLM01@swbc.com
866-476-8399
GAP Claims Info
Monday-Friday 8 a.m. – 5 p.m. CST
GAPCLAIMS@swbc.com
888-604-6190
For Excess Flood:
Monday-Friday 7 a.m. – 5 p.m. CST
Email: excessflood@swbc.com
Call 866-679-5782
For Payment Protection:
Claims
Monday-Friday 8 a.m. – 5:30 p.m. CST
Email: PaymentProtectionClaims@swbc.com
Call 210-321-7205, 800-527-0066, X17205
Sales Support and Product Questions
Monday-Friday 7:30 a.m. – 5:00 p.m. CST
Email: PayProtectSales@swbc.com
Call 800-527-0066, X17344